Being able to contact your shared website hosting company when you have any sort of questions or experience any problems is very important and how fast they'll answer and react can be crucial, especially if your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are a way to identify actual providers from resellers. The latter generally respond just to emails or support tickets and you'll have to wait for a whole day or maybe more to get a response. In case your trouble involves a few responses, you'll end up losing several days to have a simple problem resolved. When you use an authentic and reliable hosting company, you will be able to connect with the support anytime and get a prompt response no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance in a timely manner, so our shared website hosting services come with 24/7 technical support as well as several means of communication. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up obtaining a service that you can't use effectively. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it requires further analysis. Unlike the majority of providers on the market, we answer to all the tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try out our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our representatives will assist you to choose the perfect plan or give you details about our servers, so as to verify whether the system requirements for your websites are met. In case you're an existing client, you can also get in touch with us through electronic mail or via our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We warrant that if you use these 2 ways of correspondence, you will get an answer within less than an hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other service providers, even big ones, you can compare the response time due to the fact that it often takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

If you acquire a virtual private server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the USA, the UK and Australia plus a live chat service. If you are an active customer and you need help with a technical issue which requires more time to investigate or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an email message and we will take care of the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, but for many issues it takes no more than 30 mins to get assistance. The support service covers the VPS plus all pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max reply time warranty, you will take advantage of extremely fast support when you purchase a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that when you open a support ticket from your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs more time to be resolved or when it has to be sent to our administrators, since it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.