Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting services is not separate from the web hosting account. It is an integral part of our fully featured Hepsia Control Panel and you will be able to access it whenever you want with only a few clicks of the mouse, without logging out of your web hosting account. The ticketing system comes with a quick-search box, so you can trace any ticket that you have already opened, in case you need it. Also, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to deal with a given problem even before you actually submit a ticket. The ticket response time is maximum 1 hour, which implies that you can get prompt assistance whenever you need it and in case our customer support staff recommends that you should do something in your hosting account, you can do it immediately without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything from a single place, which is why we’ve integrated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the communication with our support staff along with your files, which goes to say that you won’t need to remember additional sign-in credentials for another admin dashboard. You will be able to open a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Additionally, you can look through older tickets using a clever search option or read relevant knowledgebase articles, which provide solutions to commonly confronted issues. The integrated ticketing system is closely monitored 24-7-365 with the maximum response time being just 60 minutes, so there’ll always be someone to assist you.