A live chat is among the many ways of communication supplied by some web hosting companies as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misspell or misunderstand something as compared to a call with a representative. What's more, when the problem that you have needs some time to be examined and dealt with, you will be able to do something different in the meantime instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service completely free as long as you have world wide web accessibility even when your web hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

As we believe that numerous issues are often resolved if you speak to a live person, we supply a live chat service for all of our potential and current clients. The chat is online every day and our customer support representatives will assist you with a variety of questions and troubles. If you are not our customer yet, you are able to find out more about our shared website hosting plans and the website hosting environment in general so as to make sure that your web sites will function efficiently on our servers. If you already have an account and you have some questions or you have any problems with any of our services, you will be able to get in touch with us through our live chat and we will supply you with the required information or assist you to troubleshoot the issue. You will have to open a trouble ticket for certain troubles that need longer time or the assistance of a sysadmin, but for the majority of common issues you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every single day, even on holidays and weekends. It's the best way to find out more about our Linux semi-dedicated services if you don't have an account yet or to have a problem resolved if you are a client and our support agents will assist you quickly no matter what time of the day you join our chat. In case you wonder which package is better for your web sites, if you need advice whether you should order a specific upgrade and how to obtain it or in case you experience problems installing an e-mail account on your machine, you can get in touch with us and we'll provide you with the needed information quickly. Our live chat is available even after our phone lines go off for the day, so if you have an account with us, you can rest assured that you'll always receive instant help with any kind of question or problem that pops up.