One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting services come with a 1-hour response time guarantee, which implies that irrespective of what question or obstacle you may have, we’ll always be there to lend you a hand. In fact, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both sales and technical matters. Our support team reps will be at your service 24-7, even on weekends and holidays, which implies that you’ll get prompt assistance anytime you need it. We realize exactly how precious time can be, so by the time we respond to your e-mail or trouble ticket, we will have examined the matter and, in case we haven’t resolved it, we will supply you with more information on what you have to do on your end, if the situation demands it. With our support services, you can be certain that there will be somebody to lend you a hand instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our astoundingly fast support service. You’ll get an answer to any trouble ticket posted through the hosting Control Panel or e-mail sent to our tech and client support staff in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes substantially less time to investigate and fix a problem. We will provide you with more details if the solution entails something that has to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be the same and due to the fact that our support team is working 24/7, you will get quick assistance for practically any technical, general or billing issue irrespective of the hour.