Though this is not the mainfactor to help you identify a dependable shared website hosting supplier from a bad one or a reseller from a real provider, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person service provider and that you will be able to reach somebody if you're looking for help. The phone support for web hosting services may vary from general to experienced, which means that the problems that can be resolved through a call differ based on the supplier. Generally, these issues are simpler and include billing or first level tech issues since more complex issues usually need a support ticket where both you and the system administrators can track what is going on with a particular situation. Nevertheless, the option to call your supplier will save you lots of time and efforts for the countless small issues that will eventually show up at the time you manage your hosting account.

Phone Support in Shared Website Hosting

If you choose to obtain one of our shared website hosting services, you will be able to speak with our support team via phone for 14 hrs every day. We can assist you in choosing the best package for your web sites as we realize that it is better to discuss such matters with a live person. In case you already own an account, we are able to assist you with any sales/billing questions as well as general issues, even with some tech matters that do not need too much time or escalation to an administrator since it will be better to open a ticket for time-consuming issues so as to have the communication in one place. We now have telephone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide feature live phone support for 14 hours every day. If you wonder which plan is appropriate for your websites, you want to find out more about the plan's specs or you'd like to have any other type of info about our services, you'll be able to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will help you. In case you already have an account, you can get in touch with us about general and sales matters, although we're usually able to assist with many technical issues as well. For strictly technical troubles you need to use our integrated ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option when your issue requires more time to be taken care of or it has to be escalated to our system administrators.