Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • We offer a one–hour response guarantee for any trouble ticket or email that you send to our client care staff. We’ll swiftly respond to all common enquiries and forward right away the issue to our sysadmins in case any additional assistance is needed. If you make use of the Optional Managed Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon beforehand.

  • Top quality support service
  • A Premium Technical Support Service

  • If you require help with our Web Site Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, don’t hesitate to contact our client support staff at any time through the ticketing system. Additionally, if you require help managing your server, you can order the Optional Managed Services package, that includes Operating System updates every week, troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard drive space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is equipped with our free–of–cost Web Site Control Panel, which features an integrated knowledge base plus a group of how–to video tutorials. Whenever you require help working with the Web Site Control Panel, just click on the Help or Videos buttons in the upper right corner.